Antivirus-General

How to check whether Windows installer and Dot Net framework is installed or not?

(Windows XP, Vista, 7, 8 and 8.1)

Step 1: Press Windows key and R together to open RUN window.

Step 2: In Run window type - appwiz.cpl

Step 3: It will take you to Add or Remove Programs in control panel from where you can check windows installer (by name: Windows installer 3.1) and dot net framework (by name: .Net Framework 4.5).

Step 4: If you cannot see these two programs in Add or Remove Programs then you have to install it through internet or through PMS DVD (all the supporting softwares provided in PMS DVD).

How to uninstall existing Antivirus from computer:

(Windows XP, Vista, 7, 8 and 8.1)

Step 1: Press Windows key and R together to open RUN window.

Step 2: In Run window type - appwiz.cpl

Step 3: It will take you to Add or Remove Programs in control panel from where you can remove the existing antivirus which is already installed on that computer apart from ProDot Antivirus or ProDot Maximum Security.

Step 4: If you want to remove any program:-

In Windows XP: Select that program and click on Change/Remove

In Windows Vista, 7, 8 & 8.1: Select that program and click on Uninstall and follow the steps.

Step 5: After removing the program restart the computer and then install ProDot Antivirus or ProDot Maximum Security.

What are some common sources of computer viruses and how can you prevent being infected?

Some common sources are Internet downloads, email attachments, and infected CDs/DVDs. You can use trusted anti-virus software and update it regularly. Make sure it checks every file on the computer. Backup your system periodically in case a major infection occurs, and be aware of all software and programs that run on your computer. Never click a suspicious link or download a suspicious file.

What are the minimum system requirements for ProDot Maximum Security?

Minimum system requirements for ProDot Maximum Security.

  1. Following are the minimum hardware specifications on which ProDot Maximum Security can run:
    1. Processor: Minimum 1GHz.
    2. RAM: Minimum 512 MB
    3. Hard disk space: Minimum 300 MB free space.
  2. Following are the minimum software requirements for PMS:
    1. Operating system: Windows XP (SP2, SP3), Windows Vista, Windows 7 (32-bit, 64-bit), Windows 8 (x32, x64), Windows 8.1 (x32, x64).
    2. Windows Installer 3.0 or above and .NET framework 3.5 or above.

Points to remember:

A) Check whether any other antivirus program is installed or not, if yes then remove the antivirus program before installing ProDot Antivirus or ProDot Maximum Security.

B) Check whether Windows Installer installed or not, if not, install 3.0 or higher version in Windows XP and Vista.

C) Check whether Dot Net Framework is installed or not, if not, install 3.5 or higher in Windows XP, Vista, 7, 8 and 8.1.

Why should I buy ProDot antivirus?

ProDot Antivirus (PAV) provides up-to-date protection from Viruses and other forms of Malware.PAV is very easy to use and it safeguards your computer without slowing it down!

Where do I buy ProDot Antivirus from?

You can buy ProDot Antivirus from our website, and it’s readily available at your nearest stationery/computer shop.

What platform is ProDot Antivirus compatible with?

ProDot Antivirus is compatible with Microsoft® Windows™ platform.

What are the minimum system requirements for ProDot Antivirus?
  1. Following are the minimum hardware specifications on which ProDot Antivirus can run:
    1. Processor: Minimum 1GHz.
    2. RAM: Minimum 512 MB
    3. Hard disk space: Minimum 120 MB free space.
  2. Following are the minimum software requirements for PAV:
    1. Operating system: Windows XP (SP2, SP3), Windows Vista, Windows 7 (32-bit, 64-bit), Windows 8 (x32, x64), Windows 8.1 (x32, x64).
    2. Windows Installer 3.0 or above and .NET framework 3.5 or above.

Points to remember:

A) Check whether any other antivirus program is installed or not, if yes then remove the antivirus program before installing ProDot Antivirus or ProDot Maximum Security.

B) Check whether Windows Installer installed or not, if not, install 3.0 or higher version in Windows XP and Vista.

C) Check whether Dot Net Framework is installed or not, if not, install 3.5 or higher in Windows XP, Vista, 7, 8 and 8.1.

How to check if I have a 32 bit or 64 bit system?

You can check whether your system is 32 bit or 64 bit by opening the System Information. It can be accessed by Right Clicking My Computer and clicking Properties. Alternatively you can also press Windows+ Pause/Break.

What is the basic check-list before I install ProDot?

Verify that the computer is not infected with virus using ProDot Live CD (PMS ONLY)

Uninstall any other anti-virus programs

Delete all files in the Windows Temporary folder (OPTIONAL)

Check available hard disk space

Exit all programs before starting the installation.

Where is the proper procedure to install ProDot Antivirus documented?

Refer to the guide in CD doc folder or you can view the same by visiting our website.

Should I reboot my PC after I install ProDot Antivirus?

Yes, it is a good practice to restart your PC (in case of XP, or whenever prompted) after installing ProDot Antivirus.

Can I use ProDot antivirus with any other antivirus product simultaneously?

Using ProDot Antivirus with another antivirus solution is not recommended. Antivirus software access similar system files during their activity. Simultaneous access to same resources may cause conflicts or system crashes. Using more than one antivirus product on the same system will also make the overall performance of the system very slow.

Do I have to uninstall the existing antivirus program (if any) before installing ProDot Antivirus?

If you are changing to a new antivirus product, you will need to uninstall the previous antivirus scanner first. After uninstalling, you must reboot your PC before installing the new scanner. If you are simply upgrading the existing antivirus software to a newer version of the same product, there is no need to uninstall the older version first. However, if the new version is two or more versions newer than the old, then you will want to uninstall the old version before installing the new one. Again, anytime you uninstall an existing antivirus product, be sure to reboot the computer before installing another computer security solution.

How do I register my copy of ProDot Antivirus?

After installing ProDot Antivirus you will need to register your copy to activate it. You should register and activate your copy immediately after installation. Use the License tab to register your copy of ProDot Antivirus. A valid Registration Key is required for successful activation of ProDot Antivirus and it is generally located on the CD sleeve found inside the box or in the email you received after buying ProDot Antivirus from our website.

My CD key is exposed (already scratched). What do I do?
Contact your Dealer/ Point of Purchase regarding any grievance of such sort.
Should I provide correct information when I register my copy of ProDot Antivirus?

Yes, it would be very helpful to provide correct details (Name, Email, Phone etc.) while registering your copy of ProDot Antivirus. This way you will get prompt support from our staff and in case you lose your activation key, we would be able to resolve activation issues by verifying your credentials.

Can I use the same key to install ProDot Antivirus on another computer?

It depends upon your license type, if you have a 1 user license, then you cannot share your license with another computer, however, in case of multi-user license, you can use the same key to activate multiple computers.

How long does the ProDot Antivirus Trial period last?

One month (30 Days).

What will happen if my trial expires?

You will stop receiving automatic updates, the real time protection will stop and you won’t be able to cure, delete and quarantine files.

Why do I need automatic updates?

Updates are very crucial to ensure the proper protection of your system. Updates contain the information about all the new types of threats which occur. This way keeping your antivirus up-to-date will help you overcome more number of threats.

How often is antivirus database updated?

ProDot antivirus is usually updated one-two times every day. But in case of new threats, we ensure that you receive the latest protection.

Once purchased, do I get the future versions of ProDot Antivirus for free?

All the registered users will be automatically updated to the latest version of ProDot Antivirus whenever they are released. This way you will always be up-to-date with the latest features, some of them may not be mentioned in the Product packaging or documentation.

Do I have to scan my computer every day?

Patrol Function in ProDot Antivirus checks system in real time thus providing basic protection, but it is necessary to do regular scanning. You can even use the Scheduler to automate the scanning tasks.

Does ProDot Antivirus protect me from Pen-Drive viruses?

Yes, PAV proactively protects you from pen drive (as well as CD, USB storage etc.) viruses by disabling their auto-run and notifying you for recommended actions. 

Does ProDot Antivirus scan password protected items?

No, ProDot antivirus does not scan items which are password protected. But it may report them as potential threats.

Can I Speed up my system using ProDot Maximum Security?

Yes you can use the tools provided with ProDot Maximum Security to speed up your system. They help with cleaning unnecessary files, remove duplicate copies of files and optimize your Hard Disk.  

Can I recover files shredded via ProDot File shredder?

Files shredder via ProDot file shredder cannot be recovered so exercise caution while deleting your files.

What does ProDot System Cleaner do?

ProDot system cleaner cleans your temporary files and other unwanted files created while browsing web. It removes the leftovers of software installers and other packages.

What is ProDot Live CD?

ProDot live CD can be used in the case of system failure i.e. if your system fails to boot because of infections. You can use the “Maximum Security installation CD” to boot a Linux OS and then you can perform scans on your hard disk. Clean the viruses detected by the program and then boot your system normally. Your system will boot if all the virus infected files have been cured.

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